Contact
Send the details that help us investigate faster.
Email contact@ascentist.uk for general support, product questions, feature suggestions, or bug reports.
Support
Help that stays calm and clear.
Find answers, contact us, and get help with Ascentist Finance in the same structured spirit as the product itself.
Device model, iOS version, app version, screenshots, and steps to reproduce the issue.
We aim to reply as soon as possible. Timing can vary depending on support volume and issue complexity.
Frequently asked questions
Clear answers for common questions.
These answers reflect Ascentist Finance as a private financial awareness system built around manual input, clarity, and long-term progress.
Getting started
What is Ascentist Finance?
Ascentist Finance is a private financial awareness system designed to help you understand income, expenses, balance, accounts, and net worth in one calm, structured place.
How do I get started?
Start by entering your income and expenses, then organise your accounts to build a clearer view of your monthly flow and broader financial position.
Can I edit my entries later?
Yes. You can update income, expenses, and account information over time as your financial picture changes.
Privacy and data
Do I need to link my bank account?
No. Ascentist Finance does not require a bank connection. It is built around manual input by design, which helps keep setup simple and private from the beginning.
How is my data handled?
Financial data entered into Ascentist Finance is stored locally on your device only. The app does not use analytics tools or crash reporting services for your financial data.
Does Ascentist provide financial advice?
No. Ascentist helps you organise and understand your financial information, but it does not provide financial, investment, legal, or tax advice.
Sync and export
Does the app track net worth?
Yes. You can include current accounts, savings, investments, and liabilities to maintain a broader view of net worth and long-term progress.
Does the app support sync and export?
Ascentist Finance supports iCloud sync and CSV export, helping you keep your information accessible and portable while maintaining a structured workflow.
Purchases
How are purchases handled?
If premium access is offered through in-app purchase, Apple handles purchase and subscription transactions.
Troubleshooting
How do I report a bug?
Email contact@ascentist.uk with the subject line "Bug Report" and include steps to reproduce the issue, screenshots if possible, and your device details.
How do I request a feature?
We welcome thoughtful feedback. Contact us with your idea, what you would like to do, and why it would improve the experience.
Support policy
Support that reflects the product.
The goal is clear guidance, helpful responses, and straightforward communication as Ascentist Finance evolves.
We provide support for product questions, bug reports, and general guidance on using the app.
Features can evolve over time. Screens, flows, sync behaviour, and premium access may vary by app version.
Feedback helps shape future improvements. While not every request can be implemented, thoughtful suggestions are always valued.
Still need help?
Contact us and we will do our best to help.
Reach out for product questions, bug reports, or general guidance on using Ascentist Finance.
Contact us