Contact
Email: contact@ascentist.uk
For general support, account questions, feature suggesns, or bug reports, please email us and include as much detail as possible.
Support
Help for Ascentist
Find answers, contact support, and report issues. We keep things simple, clear, and focused.
Response time
We aim to reply as soon as possible. Response times may vary depending on volume and issue complexity.
Helpful details to include
To help us investigate faster, include your device model, iOS version, app version, and a short description of what happened.
Frequently Asked Questions
What is Ascentist?
Ascentist is a personal finance app designed to help you understand your income, expenses, accounts, and net worth in one place.
How do I get started?
Start by adding your monthly income and expenses, then add your accounts to build a clearer picture of your finances over time.
Do I need to link my bank account?
No. Ascentist is designed to help you stay in control without forcing complex setup at the beginning.
Can I edit my entries later?
Yes. You can update your income, expenses, and account information at any time.
Does Ascentist track net worth?
Yes. You can add current accounts, savings, investments, and liabilities to view your broader financial picture.
Is my data secure?
Ascentist is built with a strong focus on privacy, clarity, and trust. More detailed privacy information should be provided in your privacy policy.
How do I report a bug?
Email support@ascentist.app with the subject line “Bug Report” and include steps to reproduce the issue, screenshots if possible, and your device details.
How do I request a feature?
We welcome suggestions. Send your idea by email and explain what you would like to do and why it would improve the app.
Do I need an internet connection?
Ascentist is designed so core tracking can be used without a constant internet connection. The exact behaviour can vary by version and future updates.
Support Policy
General support
We provide support for product questions, bug reports, and general guidance on using the app.
Feature availability
Features may change over time as Ascentist evolves. Screens, flows, and premium features may vary by app version.
Suggestions and feedback
Feedback helps shape future improvements. While we cannot promise every request will be implemented, all thoughtful suggestions are valuable.